Check that your computer meets the minimum system requirements to install Office. See System requirements for Office for a list of additional requirements. If you're not sure which operating system you have, see Which Windows operating system am I running? If your computer can't install the full desktop version of Office because it doesn't meet the system requirements, you can try using Office Online in your computer's browser. If the Install button is grayed out, your Office subscription might have expired.
See Renew Office for home. For other solutions, see Install button doesn't install Office. This error can occur if you haven't updated Office to the latest version or you have a standalone app which is already included in the newer Office suite of apps. See Error: Stop, you should wait to install Office If you connect to an Exchange mailbox which reached End of Life on April 11, , you might want to stay on Office until you upgrade from Exchange See the following:.
Error: Stop, you should wait to install Office Exchange end of support roadmap. Office is no longer available for installation with an Office subscription.
You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. Try these links if you get these errors. Not every error is listed here. If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it.
Leave us a comment at the bottom of this page to let us know more about your issue. Another installation is in progress Stop the print spooler service while installing Office. We're also upgrading some older apps. Error code Error code , , or Error code and Error code or when installing a language pack. Error code , , , or Error code or Error code , , , , or Error code when installing Office with a Speedport router.
Error codes , , or Error code 0xCC Error 0x8a when you try to activate Office for Mac Error code 0x Error code 0xFC If you have an Office subscription you already have the latest version of Office or the most up-to-date channel your Office administrator has set.
For more information see:. How do I upgrade Office? How do I get the newest features in Office ? It's possible to switch between Office Home, Personal, or University, or to switch from an Office home plan to a business plan.
For more information on how to do this, see :. Switch to a different Office for home subscription. Upgrade Office for home to a business subscription.
Keeping Office up-to-date ensures that you have the latest security updates and fixes. For information about installing updates, see Install Office updates. Microsoft has more than one kind of Office service and each service has its own sign-in page.
Where you sign in from your web browser depends on which service you're using. See Sign in to Office or Office In most cases, if you have an Office product listed under Office for home you need a Microsoft account to sign in to install Office or manage your Office subscription. If you don't remember what Microsoft account you associated Office with, see I can't remember the Microsoft account I use with Office. See How to share your Office Home subscription with up to four people.
If you want to cancel your subscription, see Cancel or turn off recurring billing for a Microsoft subscription. For trial subscriptions, see Cancel your free trial of Office Home. If you have an Office plan, to keep it active, you have to sign in at least once every 30 days. If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.
Activate Office. Unlicensed Product and activation errors in Office. A subscription notice appears when I open an Office application. Error when installing Office for two different countries. See Help with your Office product key. You can activate Office on up to five computers. If you've used up your five installs and want to install Office on another computer, you have to deactivate an installation.
Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it. See Deactivate an Office install. For download and installation issues on a Mac, see What to try if you can't install Office for Mac. When you install Office for Mac, the app icons aren't automatically added to the dock.
To add to the dock, drag the app icon from the Launchpad or the Applications folder. See Add the Office for Mac app icon to the dock.
Uninstall Office for Mac. To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. To install or check for updates on your Mac, see Check for Office for Mac updates automatically.
To check what the latest update is, see Update history for Office for Mac. The Office apps for Android, iOS iPhone or iPad , or Windows mobile devices are available to download from the app store for your device.
For details on how to download Office apps and set them up, select your device from below:. Set up Office apps and email on Android. Set up Office apps and email on iOS devices. For help with troubleshooting email setup on your phone or tablet, see Troubleshoot email setup on mobile. In most cases you can do basic editing on most of these devices, however if you have a qualifying Office subscription, you get access to the apps' extra features.
If you discover you can't make edits to certain documents, see What you can do in the Office apps on an Android, iOS, or Windows mobile device with an Office subscription. If you can't find the Office applications after installing Office, or you're not sure your install worked, see Can't find Office applications in Windows 10, Windows 8, or Windows 7?
Older versions of add-ins might cause this type of problem. To resolve, first make sure you installed the latest Office update. If the application still isn't working, try the options in, Why do I get a "stopped working" message when I start my Office application? See What version of Office am I using? For steps to install or reinstall Office , see Install Office For Office , see Install Office If you're still having trouble installing Office, see Contact Office Support.
We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue further. Tip: To help with issues you might encounter when installing Office, download and run the Microsoft Support and Recovery Assistant tool.
Upgrade Office How do I install Office updates? I can't sign in I forgot my password. Troubleshoot activation failures Deactivate an install. Where do I install Office for Mac? Set up email on an Android Set up email on an iPhone or iPad Set up email on a Windows Phone or tablet Troubleshoot email setup on a mobile device Can't edit documents using Office apps on mobile.
Can't find Office applications Switched Office plans and now can't use Office Office "stopped working" message appears Don't know what product or license I have. If you're looking for the steps to download and install the latest version of Office, see Install Office on your PC or Mac.
After February 28, you won't be able to install Office as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall Office After February 28, you won't be able to install Project or Visio as part of your subscription. See Office will no longer be available for installation with an Office subscription for more details including what the Office admin in your organization can do if you must reinstall the versions of Project or Visio.
When you install Office , all the applications that came with your particular Office product is installed at the same time. If you previously installed the bit version of Office on your PC, but decide you now want the bit version, you'll have to uninstall bit and then reinstall the bit version of Office. To uninstall the bit version use this easy fix to uninstall Office. If you can't find Access on your computer even though its included with your Office subscription, try the following in the order listed.
Note: Access can only be installed on computers running Windows 7 or later. You can't install Access on a Mac. When the update is complete, click Start and look for Access in your list of apps. Users can typically download and run Support and Recovery Assistant without help from their Office admin.
As an Office for business admin, you have access to several tools that can help you investigate why users can't get email.
The following video gives a brief overview of the tools available to you. The service health page lists the status of Office services and indicates if there have been any recent service incidents. Use the following steps to check the service health. Where to sign in to Office for business with your work or school account. Can't find the app you're looking for? From the app launcher, select All apps to see an alphabetical list of the Office apps available to you.
From there, you can search for a specific app. If there is an indication that ExchangeOnline service is degraded, email delivery might be delayed for your organization, and CompanyName service engineers are already working to restore service. Check the service health page for progress updates.
In this case, you don't need to open a service request because CompanyName is already working to resolve the issue. Sometimes an email message gets lost in transit, or it can take a lot longer than expected for delivery, and your users can wonder what happened. The message trace feature lets you follow messages as they pass through your Exchange Online service. Getting detailed information about a specific message lets you efficiently answer your user's questions, troubleshoot mail flow issues, validate policy changes, and can prevent you from needing to contact technical support for assistance.
If you're an Office Midsize Business, Office Business, or Office Enterprise admin, you access and run the message trace tool through the Exchange admin center. To get there, do the following:. Under Email troubleshooting , click Troubleshoot message delivery. By default, message trace is set to search for all messages sent or received by your organization in the past 48 hours. You can choose Search at the bottom of the page to generate this report. This report can give you a general idea about what is happening with mail flow in your organization.
However, to troubleshoot a specific user's mail delivery issue, you want to scope the message trace results to that user's mailbox and the time frame that they expected to receive the message. From the Date range menu, choose the date range that is closest to the time that the missing message was sent. As you mention some other employees also having a same issue, we suggest if possible could you please change internet connection like hotspot and see the outcomes.
Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. As per your instructions i have tried to download it from the wifi and now it is installed and i am using it. May be there is some ristriction on the LAN network Choose where you want to search below Search Search the Community. Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member.
I have the same question Report abuse. Details required :. Cancel Submit. In reply to A. User's post on May 22,
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